We see ourselves as a solution partner to our clients. Apart from supplying excellent products this also includes supporting their needs of advice and information about our products and their function within their applications and processes.
Our application engineers are always eager to give their technical advice based on their excellent knowledge and experience in the world of conveying. With more than 100 years of conveyor belt history in our group, you can be sure you are talking to the experts of the industry.
Apart from standard support like conveyor and belt strength calculations, conveyor studies, belt selection, splice design, pulley requirements etc., the usage of high-tech solutions like sophisticated simulation software, our own belt calculation software and the vast number of individual tools we have developed over the decades of our activities are granting our worldwide client base the optimum technical support. This leads to the best performance of our products in to context the clients' applications.
We are where our clients are. Thus, our application engineers spend a good portion of the year on the road helping them in their facilities to optimize belt choice or assist in conveyor system performance improvements.
Furthermore, we work closely with our local representatives, who guarantee to the end customer prompt access to our extensive range of products and services. Through them we extend our communication with our customers and satisfy their needs and requirements even more efficiently – whatever their language or time zone might be.